Terms and Conditions

Terms of Business Trading Agreement (BTA) between ‘Customer’ and Morfin Cleaning Service (MCS).

All business transactions between MCS and the Customer shall be governed by this BTA and our billing documentation. This BTA has an effective date of 01/02/2023.

A. Miscellaneous

  1. This BTA, along with our billing letter, forms the entire agreement between the Customer and MCS. It cannot be amended unless agreed in writing by both parties. If any clause is found unenforceable by a court, the rest of the BTA will remain valid.
  2. The BTA will be interpreted in accordance with the laws of the country where the service is provided, and any disputes will be resolved by the courts of that country.

B. Service & Remittance

  1. MCS will provide services to the Customer starting on the day of the first clean, unless the Customer cancels as described in Section G. These services will include access to MCS’s database of vetted cleaners and the services outlined in Section E. MCS reserves the right to make changes to the services as deemed necessary. All cleaners available for introduction will be vetted to the best of MCS’s ability.
  2. The amounts to be paid by the Customer to MCS and directly to the Cleaner will be outlined in the billing letter. This letter will also include any additional charges and one-time payments.
  3. Payment to MCS will be made through a monthly advance payment (such as a standing order or Direct Debit), or in other instances, through cheque, card, or bank transfer at a rate of £30 per cleaner visit or the current blitz rate per cleaner visit.
  4. The Customer is responsible for all payments to the cleaner. Payments to the cleaner will be made in cash or bank transfer on the day the services are performed, or as agreed upon with the cleaner.
  5. Regardless of whether the Customer is using a cleaner introduced by MCS, payments to MCS will continue until the agreement is terminated in accordance with Section G.
  6. If the BTA is terminated in accordance with Section G, all payments to MCS will stop.
  7. MCS will not issue a refund for any advance payments upon receiving a termination notice from the Customer. No refunds will be given during the notice period. A service credit can be provided for agency fees paid in advance. If a Customer declines the service, no refunds will be made.
  8. If the Customer continues to pay MCS after termination, MCS reserves the right to charge a reasonable administration fee for each overpayment.
  9. MCS reserves the right to claim interest at market rates for overdue fees.
  10. If the Customer cancels an appointment with less than 12 hours notice, they will be charged a late cancellation fee of £6.50 to the cleaner.

C. Insurance Cover

  1. All MCS cleaners whose services are used by the Customer will be primarily covered by the Customer’s own insurance policies and as a contingency, covered by MCS’s Public Liability policy which has a limit of £1 million of public liability including damage or loss to the Customer on the express condition that such loss and/or damage is caused by negligence of the cleaner which was introduced by MCS.
  2. The policy covers damage or loss on an indemnity basis, provided that the damage or loss in each event is greater than £100 and the policy does not cover possession or property theft. MCS will not accept liability for the first £100 of each item in any claim, which shall be the responsibility of the Customer. The policy covers damage that the cleaner may cause while performing their duties, and is subject to other terms that can be requested. Bleach is a prohibited substance and spills are not covered.
  3. MCS will not accept liability for insurance unless the fee has been paid to MCS in advance.

D. Liability Exclusion

  1. To the extent that such exclusions are allowed by law, and except for claims for bodily injury or death due to negligence on the part of MCS, their employees, or any introduced cleaner, MCS will not accept responsibility for any type of damage or loss to the Customer or the Customer’s goods or premises, even if the terms of the BTA are breached by a MCS employee (or the introduced cleaner) whether wilfully or negligently, in contract or in delict, in breach of express or implied terms, which includes omission of duty by MCS or its introduced cleaners.
  2. MCS will not accept liability for any failure of service in any way relating to this BTA, including ‘acts of god’.
  3. MCS will not be held liable for unfinished tasks, nor will it incur liability for not carrying out the terms of this BTA if the Customer is in breach of any obligation to MCS. The Customer must give reasonable time to allow MCS to rectify any breach. MCS shall have the right to terminate the agreement if unable to rectify the breach. In such an instance, MCS shall have the same action or redress against the Customer as if it were the Customer that was in breach, enabling MCS to terminate the agreement.
  4. The ownership and responsibility for the return of Customer keys remains between the Customer and the cleaner. MCS will not accept any responsibility for losses that arise from such instances.

E. MCS Shall:

  1. Advertise for cleaners.
  2. Interview cleaners in their own home.
  3. Reference and ID check cleaners.
  4. Check that the cleaner is eligible to work legally in the UK.
  5. Provide the most suitable cleaner to the Customer.
  6. When requested, arrange for a replacement cleaner if the usual cleaner is on holiday, sick, or if the Customer is unhappy with the cleaner.
  7. Use reasonable endeavors to provide a prompt response service to issues or questions raised by the Customer when required.
  8. Comply with the terms of the law at all times.
  9. Provide insurance cover as detailed elsewhere.

F. The Customer Shall:

  1. Notify MCS of any changes to the times or daily schedules that the introduced cleaner attends.
  2. Take responsibility for the arrangement of work direction, periods, and tasks, providing clear work requests.
  3. Provide one full day’s notice to the introduced cleaner and MCS of any changes to existing work arrangements, including requesting a replacement cleaner.
  4. Contact MCS directly if a temporary cleaner is needed due to the regular cleaner’s illness or vacation, as replacements are not automatically provided, as not all Customers require them (due to key handling, etc.).
  5. Inform MCS of the intention to hire or dismiss an MCS introduced cleaner.
  6. Accept a cleaner on a non-preferred day if a cleaner is sought by MCS or on vacation or during cleaner sickness periods.
  7. Bear the cost of recovering agency fees in the event of non-payment.
  8. If the customer requires a first time meeting with the cleaner they should pay an amount of £12 to them cash/transfer.
  9. Ensure the provision of clear domestic work requests.

G. Agreement Termination

  1. The Customer has the right to cancel the BTA within an initial “cooling off” period of 14 calendar days from the date of requesting the service. Notice should be provided in writing by email to the address morfin.ltd@gmail.com. If this right to cancel is exercised, the Customer will not be liable for any sums to MCS unless the Customer specifically asked for the service to begin before the end of the cooling off period.
  2. After the cooling off period expires, the Customer can cancel the BTA by providing at least 2 months notice or notice in accordance with the billing letter.
  3. MCS can terminate the BTA with the Customer at any time by writing to the Customer, giving at least 2 months’ notice or notice in accordance with the billing letter.
  4. The Customer agrees not to recommend any MCS introduced cleaner to anyone else unless the MCS service is used.
  5. For a period of 18 months following termination, the Customer agrees not to use or employ any current or past cleaner introduced by MCS. If the client breaches this termination clause, MCS shall be entitled to charge the agency fee from the start of any unpaid period during the 18-month period.

Engagement of cleaners and use of the agency services indicates understanding of and agreement to these conditions and our Terms without the need for written signatures. The client is understood to have agreed to these terms and conditions automatically when s/he engages a cleaner and it is not necessary for a written signature.

(Signed by)
Managing Director
Morfin.LTD.CleaningServices

Location 8-10 East Park Parade, Northampton, NN1 4LE. Phone +44 20 3239 3959 E-mail Morfin.ltd@gmail.com Hours Monday - Friday : 9am-5pm.
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